boubaker.hedi

Work closely with functional analysts and testers to assist in the validation & testing phase of Dimension upgrades. • Collaborate closely with product development and business units at SimCorp • Execute, monitor, and control prepared test cases and thoroughly report actual test outcomes vs expected results. • Provide incident management for failed tests via reporting detected issues and carrying them out through the whole defect lifecycle

Worked directly with Portfolio Managers, Traders, and Operations to provide both Tier 1 and Tier 2 levels of support to immediately address and solve application issues and requests. • Collaborated with business Partners, Project Managers, vendors and other Team members to adapt the system to the users’ specific needs. • Analyzed business requirements and provided end-to-end solutions. • Investigated and addressed system issues to enhance usability. • Performed as a key contributor in Front Office application transformation projects, being directly responsible for the setup and configuration of SimCorp Dimension during the roll-out phase. • Offered and effectively provided go-live support during critical periods to ensure smooth implementation of new applications. • Worked closely and coordinated with the Global teams for application updates and releases, controlling and limiting business risk during roll-outs. • Provided SimCorp user training to Traders and Portfolio Managers. • Clearly documented procedures, business processes and shared information with appropriate stakeholders. • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement. • Trained and mentored Junior Team members and Interns.